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The result is more manual work for your team and less effective email marketing campaigns. Custom fields and activities. Deal-closing activities depend largely on the sales rep's style and the customer's needs. Some potential clients want to be wined and dined; others prefer the convenience of chatting via email or text message. Being able to create custom activities makes documenting different shutdown methods simple. For example, one of your sales reps just created a custom event to have dinner with a customer. Another salesperson thought a different approach would work better with their prospects and wanted to create Send Instant Messages as a custom campaign. However, free plans often limit this feature.

If your free plan only contains one custom activity field you cannot log both fields at the same time to Tools and Techniques Sales Professionals Should Use Lack of effective customer service software is inherently complex. That’s because it’s designed to streamline your sales activities and integrate with your technology stack for full-funnel sales management. So an effective help desk is often crucial. Customer service not only helps you Email Marketing List solve problems that arise but also helps you make the most of them to achieve your sales goals. Many free ones offer no customer service or at best their ticketing services are delayed and ineffective. Some free plans include forum-based customer support, which means relying on other users' answers which may or may not be the best solution to your problem.



In sales you need the right answers and you need them fast. Neglecting support functions could prevent your team from delivering the best customer experience. Recommended Reading: Personal After-Sales Service Tips for Satisfying New Customers Why Affordable is Better than Free Free business models are designed to force you to upgrade to expensive paid plans when your business outgrows free features. With affordability you get full functionality built with scalability in mind. The salespeople behind it have experienced the pain of having to use too many tools at once. That’s why we built a single platform that unifies hundreds of apps and integrations.